We recently had a staycation at Andaz Singapore in their King room with city view (it was a Klook promo that came with $100 dining credits, 25% off Alley on 25, an a la carte buffet breakfast and a complimentary minibar - use our Klook invite link to get a $5 voucher) - and we thoroughly enjoyed it!

The king bed in our room was flanked by 2 pendant lights.

Perhaps the only objective factors with which one could review a hotel are cleanliness, customer service and facilities. Otherwise, a large part of whether the stay at the hotel was enjoyable (as a destination in and of itself, and not just a place to sleep) is based on the experience - what are your preferences and whether the hotel lived up to your expectations.

So let’s get the objective criteria out of the way (there’s a plethora of information about this online anyway), so we can share our experience with you, and hopefully it’ll help you in making your decision if you were considering a stay at the Andaz Singapore hotel (and hopefully it’s an enjoyable read!).

Cleanliness

As far as our untrained eyes could see, and our hands and feet could touch and feel, Andaz Singapore was mostly up to standard for a 5-star hotel. There was little observable dust in commonly accessed areas, the toilets were lacking stains, and there were no funky smells wherever we went.

The room was mostly clean - we didn’t notice any significant stains or dust.

The one glaring omission we experienced was a minor stain on the bedsheets. This didn’t bother us too much though, as we trusted that the sheets were properly laundered, and that it was just a stubborn stain that couldn’t be washed off.

We’ve heard anecdotally from friends who had complained about the cleanliness of their room, but that was quickly remedied by the hotel with a change in room, among other things. We personally had a mostly clean room, so we don’t have much else to add on this.

Customer service

Customer service was impeccable for us - from the moment we stepped through the doors until we checked out, we never felt unwelcome or ignored. Service staff were helpful and friendly, and never seemed impatient.

The check in was smooth and easy, the restaurant staff were accommodating, and the staff at the pool even took initiative to offer to help us take photos.

Calling reception from the hotel room was a pleasant experience, with each call picked up promptly. They helped us making restaurant bookings, which - by the way - are absolutely necessary. The restaurants are buzzing with people and walk-ins would be difficult. The staff did remind us at every turn to make bookings though.

Facilities

We would certainly not be the authority on all the facilities available - you would want to check Andaz Singapore’s website for that. What we did observe was that it had:

An infinity pool (which isn’t too big and is relatively crowded)
A gym
Free wifi (10mbps for unlimited devices)
Complimentary shoe-shining services (we didn’t try this)
Room service
A complimentary mini bar (with various drinks and snacks - we received Jack n Jill potato chips, Kit-Kat, orange nectar juice, 100-plus, milo, Coca Cola, tonic water, soda water and 2 bottles of Tiger Beer - all in a little tote bag)
Complimentary drinks (like Iced tea, coffee, tea, lemonade) at the Sunroom
A safe in the room
An ironing board in the room
Complimentary tea and a nespresso machine with 4 capsules in the room

There are various complimentary drinks available at the Sunroom.

There’s not much else to add on this point - perhaps the standout in facilities is the Sunroom with complimentary drinks, and it’s nice that it’s a mixed development - you could dine, shop and relax all without ever leaving the building.

Do note though, that because Andaz Singapore does not manage the parking in the building (Duo Galleria), there’s no free parking available, and parking for 24 hours or more could be pricey.

Our experience

Here’s where we share our preferences, and how our personal experience at Andaz Singapore stacked up.

Design and aesthetics

Andaz Singapore has variously been described as whimsical, colourful, modernist and eclectic. It’s certainly contemporary, and we would probably describe it as modern luxe. One thing’s for sure, we enjoyed every last bit of the design.

The Andaz Sunroom had a warm and welcoming design.

We spent most of our time in the hotel room (this being a staycation and all) so most of our observations stem from the room. When you first step into the King room, your feet are greeted by ceramic tiles with a Beech wood look and texture. The tiles extend all the way into the ensuite bathroom, and are coated with a nonslip material. There are pretty stained-wood veneered accents throughout the corridor, with touches of leather and bronze here and there.

The view as we stepped into our room at Andaz.

The bathroom has nice stone-textured wall tiles, and there’s a quartz vanity and large, round mirror above it. The circumference of the mirror lights up when you turn on the lights, which is a nice touch. When you close the sliding bathroom door, you’re greeted by a large full body mirror on the outside of the bathroom.

As you step into the bedroom, you walk past Peranakan-esque yellow-painted wood veneered doors. The pops of colour felt at home in this contemporary design. Inside the bedroom, your feel the relatively warmth of parquet. There are mid-century modern looking large pendant lamps that glow yellow when you turn them on, with a unique chaise lounge that has a nice, neutral melange fabric.

To work on, there’s a nice round wood veneered table, beside a Tom Dixon-esque armchair (it really does look like Tom Dixon’s fat chair).

There’s a table, an armchair and a nice chaise lounge for you to lounge around, or work.

The bed itself is on a plywood frame that perfectly complements all the other built-wood accents throughout the room. Above the leather headboard is a pretty pastel pink fabric weave wall. The wall is flanked by more stained-wood, each with the same mid-century modern pendant lamp.

The bed frame sits atop a nice, smooth rug with a closed loop pile, and distinctive violet, brown and beige swirls. It’s pretty.

Covering the full length windows are sheer roller blinds, and large pastel grey black-out curtains.

Suffice to say that we really enjoyed the interior design of our room. It felt modern without being kitschy (our apologies to W Hotel in this regard - we really feel like their modern aesthetic goes too far into the realm of kitsch). What works best is how everything is complementary and works well together. There’s even a leather wrapped dustbin that’s dyed purple and orange, which matches the orange leather magazine rack!

Even the dustbin and magazine rack complement each other.

Comfort

Comfort is something so subjective it’s difficult to articulately express whether or not another would enjoy the comforts of Andaz Singapore.

There’s a 49-inch TV in the room that can swivel.

Within the room itself, there are a multitude of 3-pin power plugs and USB ports - a certain necessity in this digital age. There’s even an HDMI port you can use to connect your laptop to the 48-inch swivel TV in the room.

The chaise lounge was comfortable enough, what with its plush cushions and extra pillows and all. The fabric on the couch was soft and smooth enough, despite its crosswise grain and polyester feel.

The chaise lounge is just so inviting. Spot the distinctive carpet in the corner.

The bed was plush (it appeared to have a nice fluffy mattress topper under the sheets) with a very effective duvet that kept us very warm (be prepared to lower the temperature of the air conditioning if you want to sleep under the duvet).

Unfortunately for us, we’re used to firm pillows that keep their shape. Our King bed came with 4 large extra soft pillows. One pillow felt like it was too shallow, while 2-stacked pillows were too high (and caused us upper back aches in the morning if we slept on 2 pillows). This seems like a typical hotel bed situation though, we’ve not stayed in a hotel (both in Singapore and globally) that has firmer pillows.

The sheets themselves are nothing to shout about - soft and fluffy but not velvety smooth.

You’re treated to a lovely view as you lay in the bed. And to shut the view out - there are black-out curtains.

Air-conditioning in the room is fantastic - there’s a digital thermostat that’s easy to use, and the air-conditioning was very responsive. A click of a few buttons and the temperature changes rapidly.

Each room even comes with 2 pairs of bedroom slippers that were designed to look like Tat Sing slippers - the local slippers we grew up with. They’re a nice touch, completing the room’s aesthetic, while providing more support than the usual floppy, disposable bedroom slippers you get from hotels. They’re even embossed with the words “Stolen from Andaz”, inviting you to bring them home.

The Tat Sing slippers that invite you to “steal” them.

The black-out curtains are great, blocking out nearly all light and can make day feel like night with a press of a button. Yes, a press of a button! The blinds and curtains are electronically controlled, which is fantastic. You can adjust them from the comfort of your bed! The sheer blinds are a nice touch, giving you privacy while still letting light in and giving you a nice view of the city.

It’s overall a comfortable experience.

The bathroom

There’s something magical about luxury hotel bathrooms, and how they make you feel. It’s almost as if it’s an integral part of a staycation experience.

We love bathtubs, and sadly for us, we got a room at Andaz Singapore with no bathtub (there are only bathtubs in their suites).

The bathroom is decked out with luxury bathroom essentials. Within the shower, there’s nice smelling shampoo, hair conditioner and shower gel. But more invitingly, it has a large rain shower (the water droplets really feel like large rain drops) and a Hans Grohe showerhead and faucet.

What’s fascinating is that they use the Hans Grohe thermostatic mixer for their faucet. You set a temperature on the thermostatic mixer, and the bimetallic valves within the mixer control the temperature of the water. So regardless of the water pressure and volume, you get a consistent temperature throughout your shower.

Be warned, though, that it takes a short while for the heated water to move through the pipes, so regardless of the thermostatic mixer the beginning of your shower will always be cold.

With good water pressure and a warm ambience, the overall shower experience is enjoyable.

There are a variety of amenities provided in the bathroom as well - hair brushes, toothbrushes and toothpaste, disposable razor and shaving cream, and skin lotion. There’s even a vanity area with a leather stool for you to sit and a light mirror while you apply makeup. The main large round mirror with backlighting around its circumference completes the bathroom vanity nicely.

To keep the smells at bay - the toilet bowl is in a separate powder room.

There’s a separate powder room where the toilet bowl and a small sink are found. It’s a nice touch to make the space feel cleaner and bigger.

Entertainment

There isn’t much to say about traditional entertainment options at Andaz Singapore - there’s a 48-inch TV with more than 40 channels (cable, local and regional channels). There’s also a small Bose Soundlink Mini bluetooth speaker at your bedside table if you wanted to listen to some music.

The bedside table, with a Bose bluetooth speaker.

But there are a number of things to do to entertain yourself with, without ever having to step out of the building.

We had lunch at 665°F, dinner at Alley on 25, and supper at Mr Stork. Besides the great food choices, there was also 360° observation deck at Mr Stork, so you could walk around on the 39th level and admire the city lights of Singapore from every angle. (We’ll be reviewing our meals at 665°F and Alley on 25 soon - stay tuned for that!)

There are also shopping options at the mall area of Duo Galleria, though we didn’t have time to walk around for the one-night staycation that we had.

We loved the botanical feel of the Sunroom.

If you want to lounge around and have some conversations, you could visit the Sunroom and get your complimentary drinks there. We loved the chic and botanical design of the Sunroom - it’s very much thematically similar to our hotel room, and the plush sofas with wool fabric covers were comfortable to sit on.

Then there’s the infinity pool, which was great for a quick soak and to take in the views. It’s not big by 5-star hotel standards, especially for a hotel this busy, so it felt crowded at times (even with the limited number of people who were allowed at any one point of time). Because of this it wasn’t great for a swim. But if you want to lounge in the sun on their cushy beach chairs or just take a quick gander through the water, it’s fun. Remember to make a booking for the pool though, or you won’t be able to visit it.

Conclusion

We hope our description of our experience at Andaz Singapore Hotel gives you a better idea of whether you would enjoy a staycation there as well. Feel free to ask any questions in the comments, and we’ll share more there.

To sum up - we enjoyed the design best; it was contemporary and aesthetically pleasing without feeling too overbearing (as some luxury hotels feel). It was comfortable, and service was top-notch from start to finish. We enjoyed the relaxing activities available all in the same building. The only glaring omission was perhaps a lack of free parking at the hotel for guests.

Did we enjoy it? Yes, without hesitation we would say that we enjoyed our one-night staycation at the Andaz Singapore hotel.

Was it smart? If you find a good package/deal with dining credits or perhaps a discounted price, it would certainly be value-for-money for a luxury hotel staycation. That’s smart. There’s also electronically controlled lights and blinds in the room, so that’s smart too. If there’s no promotion, though, then it’s on the pricey side for a staycation, especially since the rooms don’t have a bathtub. (Then maybe that’s not so smart).

Staycation review: Andaz Singapore hotel